Igor Blinov (asker) Dec 9, 2010:

Варианты может "код характера/цели вызова" или что-то в этом роде

см. http://www.useddialers.com/What-are-the-benefits-of-a-predic...
Once a number has been called by the system, the system will remember what time the call was place and the outcome of the call. For instance, if your agent logs a lead or sale from the phone call, the predictive dialer will remember that a sale was made at that phone number and not call the customer again until you tell it to. You may now print or export an hourly, daily, weekly, monthly, etc. report of your sales along with any information collected on the phone call for processing. If the customer asks not to be called again, your agent will select the disposition code of "Do not call" and the dialer will add the customer's phone number to your do-not-call list so that it can't be called again. If a customer asks to be called back later, the agent simply selects a time and date for the call back to be made and when it becomes time to call the customer back, the system will display the customer's information as well as any notes taken for reference during the conversation.