Forums about proz.com » ProZ.com technical support »
Over a week and support ticket still pending
Thread poster: Beth Fagnant
Beth Fagnant
Beth Fagnant  Identity Verified
Spain
Spanish to English
+ ...
Sep 27, 2011

How long is it taking for support tickets to be dealt with? I introduced a friend of mine to ProZ and he joined as a paying member. However, he is having issues with the membership and after 5 days of not receiving a response he asked for a refund. The excuse he is receiving now is that he has to wait behind paying members. Even that being the case a week for a support issue seems a bit much.
 
Katalin Horváth McClure
Katalin Horváth McClure  Identity Verified
United States
Local time: 18:06
Member (2002)
English to Hungarian
+ ...
Staff too busy with Virtual Event? Sep 27, 2011

Perhaps that's the reason?
 
Lucia Leszinsky
Lucia Leszinsky
SITE STAFF
Issue is under review Sep 27, 2011

Dear kuletatz,

I apologize for the delay in a reply to your friend's support request, but I see that the issue being reported needs further investigation and this may take time.

In any case, please let your friend know that the issue is being reviewed and that a reply to his/her support request will be posted in short.

Regards,

Lucia
 
Phyllis Mitzman
Phyllis Mitzman
Local time: 18:06
Dutch to English
Yes, we have a similar issue trying to get a reply from support staff Sep 27, 2011

We have been trying to get a potential job posted for over 2 weeks. It has not been posted, and despite a number of requests to know the reason why from support staff, the person trying to post it from our company has not received a single response. We are paying company members! It's very frustrating.
 
Lucia Leszinsky
Lucia Leszinsky
SITE STAFF
No support request submitted Sep 27, 2011

Dear Phyllis,

I am afraid I don't see any recent support request from you or your company affiliates in the support center.

If you would like support staff to check an issue, please submit a support request with all relevant links so that support staff can look into this further.

Thanks!

Lucia
 


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Over a week and support ticket still pending






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