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Issues with Studio 2017 and Windows 11 (Language Weaver and Creating Return Packages)
Thread poster: Nick Brisland, BA (Hons)
Nick Brisland, BA (Hons)
Nick Brisland, BA (Hons)
United Kingdom
Local time: 14:22
Member (2013)
German to English
Dec 23, 2021

When I try to log on to the Language Weaver plug-in I get a message saying that the MTCloud Host could not be reached. My login details and my internet connection are both fine and I have subscribed to a Language Weaver subscription. It just doesn't want to work.


I also get a message when trying to create a return package saying that the files are being used by another process.... See more
When I try to log on to the Language Weaver plug-in I get a message saying that the MTCloud Host could not be reached. My login details and my internet connection are both fine and I have subscribed to a Language Weaver subscription. It just doesn't want to work.


I also get a message when trying to create a return package saying that the files are being used by another process. I have followed the recommendations here: https://gateway.sdl.com/apex/communityknowledge?articleName=000008657 but again, to no avail.


Trados is up to date (as is the Language Weaver plug-in). I'm running Studio 2017 on Windows 11. Is anyone else having these problem? Could both problems be put down to a clash between Studio 17 and Windows 11? Both issues first appeared about a month ago, when I updated to Windows 11, so I have to assume it's more than coincidence. I have logged a case with SDL support about both of these issues, but unfortunately, no solution was offered.

Thanks in advance for your help and feedback! ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 16:22
English to Russian
No solution Dec 23, 2021

Nick Brisland, BA (Hons), AITI wrote:
I have logged a case with SDL support about both of these issues, but unfortunately, no solution was offered.
You posted your question at the SDL Community website at 13:46. Then, at 13:47, you go with "no solution was offered" here. Probably, you should give them more than 1 minute to respond?

[Edited at 2021-12-23 11:32 GMT]
 
Nick Brisland, BA (Hons)
Nick Brisland, BA (Hons)
United Kingdom
Local time: 14:22
Member (2013)
German to English
TOPIC STARTER
n/a Dec 23, 2021

Stepan Konev wrote:

Nick Brisland, BA (Hons), AITI wrote:
I have logged a case with SDL support about both of these issues, but unfortunately, no solution was offered.
You posted your question at the SDL Community website at 13:46. Then, at 13:47, you go with "no solution was offered" here. Probably, you should give them more than 1 minute to respond?

[Edited at 2021-12-23 11:32 GMT]


I logged my case with SDL support (not the forum) over a week ago. They suggested a couple of things, one of which was posting the question on the forum you refer to.

Stepan Konev
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 16:22
English to Russian
Right, RWS Community is the only place to log cases Dec 23, 2021

Nick Brisland, BA (Hons), AITI wrote:
I logged my case with SDL support (not the forum) over a week ago. They suggested a couple of things, one of which was posting the question on the forum you refer to.
Ah, I see now. Right, posting a question is the only official way of "logging cases" with RWS. They don't accept other methods like emailing RWS support (not to mention SDL), etc.
 


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Issues with Studio 2017 and Windows 11 (Language Weaver and Creating Return Packages)







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